Booking

terms and conditions

We have written some basic Terms and Conditions to make your booking contract with us easy to understand.

Feel free to contact us if you have any doubts.

This booking terms and conditions are valid from October 1st, 2020.

Contract

Agreements are binding on both parties once a deposit or the payment required by Faroe Tours has been paid.

By paying the deposit, clients confirm that they accept this terms and conditions.

Products from other operators

The products and trips in this website are sometimes arranged by Faroe Tours in cooperation with Faroese local travel operators.

Special terms and conditions from these local operators (for example a ferry operator) may also apply.

Payment

·A deposit payment for the 40% of the total amount of the booking is due on confirmation.

·The remaining price of the trip (60%) must be paid no later than 30 days before the departure date.

·Bank transfer costs are paid by the client.

·A 2,9% commision applies on payments using VISA or Mastercard.

·Faroe Tours does not send payment reminders for unpaid bookings. The booking will be cancelled if the payment does not reach Faroe Tours by the due date specified in the confirmation. If the guest does not pay in time, this will be regarded as a de facto cancellation of the booking, at which time the rules governing cancellation will apply.

Bank account for payments
IBAN Account number: FO1764600006015486
BIC code: FIFBFOTX

Bank: Bank Nordik

Bank address: Oknarvegur 5, P.O. Box 3048, FO-110 Torshavn

Company: Sp/f Faroe Tours
Address: PO Box 1307, 110 Tórshavn, Faroe Islands

ID: 638722

Tel.: +298 582333
Email: info@faroetours.com

Credit card payment
We accept Visa and Mastercard payments. A 2,9% commission on the total price applies.

Cancellations/Changes

·All binding bookings will be subject to a fee in case of cancellation:

·45 days or more before the start of the trip, no cost, the deposit is refunded.

·44-0 days before the start of the trip, the total price of the trip is lost.

·Cancellations must be made in writing to us (an e-mail to info@faroetours.com) to be valid.

·A cancellation fee applies in all cases. The cancellation fee is 500 DKK per traveller.

·The date of a Day Tour can be changed at no cost if the new date is available.

·A fee for changing ferries or other services already booked may apply.

**Cancelations/Changes during COVID-19 Coronavirus Pandemic**
·Valid for bookings made from October 1s until December 31st 2020 for arrivals throughout the year 2021. This period will be extended if the situation of pandemic lasts longer.

·We want to do everything we can to help you book your trip to the Faroe Islands with certainty and ease of mind. So we have adjusted our booking terms for our travel packages for your benefit.

·If cancelled 8 days or more before arrival date: 100% refund with a cancellation fee of 500 DKK per package.

·If cancelled 7 days or less before tour arrival date: No refund

We encourage all travellers to buy a travel insurance covering cancellations in case of COVID-19 travel disruption.

Travel documents

Clients will receive all necessary travel documents no later than 14 days before departure.

Failure to appear/unused services etc.

If clients fail to cancel a trip and/or fail to appear at the time and place stated for departure, or if clients are unable to complete the trip due to problems related to travel documents (valid passport, required visa, etc.), the organizer is entitled to charge the full price of the trip concerned. If clients fail to appear for trips or fail to use the services that have been ordered in any other way, no compensation for such unused services may be claimed.

Travel insurance

Clients are themselves responsible for covering the costs of illness, admission to hospital etc. during a trip -unless the organizer can be held responsible.

Consequently, we strongly advise clients to buy a travel insurance covering the costs of accidents or death, treatment of illnesses, transport home and loss/damage of luggage.

Personal data

The guest consents, through payment, to the processing of personal data by Faroe Tours. We will respect your privacy at all times.

The data will not be shared with third parties, but some external operators (like fishing tours) might need the traveller data too.

Complaints

Complaints have to be made during or immediately after completion of the tour.

Complaints can be made to info@faroetours.com.

If the guest and Faroe Tours fail to reach agreement during negotiations, they may approach a public court of law.

Contact information

·Sp/f Faroe Tours

·PO Box 1307, 110 Tórshavn, Faroe Islands
·ID (V-Tal) 638722

·Tel.: +298 582333

·Email: info@faroetours.com

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All the photos on this website are copyrighted material and all rights are reserved and belong to Faroe Tours

©Sp/f Faroe Tours · Tórshavn · Faroe Islands · ID (V-Tal) 638722

BOOKING TERMS AND CONDITIONS

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