These Booking Terms & Conditions govern all contracts and reservations made with Sp/f Faroe Tours.

These terms are effective for all bookings made on or after September 19th, 2026.

Please read them carefully prior to confirming your reservation.​

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1. The Contract

• A binding contract is established between Sp/f Faroe Tours and the client once the required deposit or full payment has been received and confirmed by us.

• By making a deposit or payment, the client explicitly agrees to and accepts these Terms & Conditions on behalf of all participants in the booking.

2. Third-Party Suppliers & Shared Excursions

• Certain tours and services (e.g., public ferries, boat excursions to Vestmanna or Hestur) are operated in cooperation with local third-party suppliers.

• Specific terms, conditions, and safety rules of these external operators also apply to your itinerary.

3. Pricing, Deposits & Payment Terms

• Deposit: A 40% deposit of the total booking value is required at the time of reservation to confirm your booking.

• Balance Payment: The remaining 60% balance must be received no later than 30 days prior to your arrival date in the Faroe Islands.

• Late Bookings: For reservations made within 30 days of arrival, full payment (100%) is required upon confirmation.

• Payment Reminders & Cancellation for Non-Payment: Faroe Tours does not issue automated payment reminders. Failure to pay the outstanding balance by the specified due date constitutes a de facto cancellation by the client, and standard cancellation fees will apply.

4. Payment Methods & Processing Fees

• Bank Transfer: Payments can be made via bank transfer directly to our Faroese bank account. All international bank transfer charges and transaction fees must be paid by the client.

  • Bank Name: Føroya Banki

  • Bank Address: Oknarvegur 5, P.O. Box 3048, FO-110 Tórshavn, Faroe Islands

  • IBAN (DKK): FO17 6460 0006 0154 86

  • IBAN (EUR): FO64 6460 0006 8439 90

  • BIC/SWIFT Code: FIFBFOTX

• Credit Card: We accept VISA and Mastercard payments via secure online link. A 2.75% card processing fee applies. We do not accept American Express (AMEX). Please contact us to request a credit card payment link.

5. Cancellations by the Client

All cancellation requests must be submitted in writing via email to info@faroetours.com to be considered valid.

• Cancellations 30 or More Days Prior to Arrival:

  • Clients cancelling 30+ days prior to arrival will receive a Travel Credit Voucher equal to the total amount previously paid to Faroe Tours (excluding non-refundable third-party flights, if any).

  • Voucher Terms: Valid for making a new booking within 3 years from the date of issue, for travel within 1 year of the new booking date. Vouchers are non-refundable, hold no monetary cash value, and cannot be extended. Vouchers are transferable to a designated third party (friend, family member, etc.) upon written notice to Faroe Tours.

• Cancellations Fewer Than 30 Days Prior to Arrival:

  • Cancellations made within 30 days of arrival are 100% non-refundable, and no Travel Credit Vouchers can be issued.

• Flight Tickets: Any flights booked on behalf of the client by Faroe Tours are strictly non-refundable under all circumstances.

Note: We strongly advise all travelers to purchase comprehensive travel insurance immediately upon booking to cover financial losses from unforeseen cancellations within 30 days of travel.

6. Failure to Appear & Unused Services

If a client fails to arrive at the designated time and location, fails to join a scheduled tour, or is denied entry/travel due to invalid documentation (e.g., missing visa or passport issues), the full trip price remains payable. No refunds, credits, or compensation will be provided for unused itinerary services, meals, or accommodations.

7. Itinerary Changes & Force Majeure

Faroe Tours reserves the right to alter routes, itineraries, or excursion schedules in the event of severe weather, dangerous sea conditions, road closures, or other unforeseen events beyond our control (Force Majeure). In such events, alternative activities of equal value will be arranged where possible. No refunds are issued for itinerary adjustments necessitated by safety or weather conditions.

8. Physical Capability, Guide Authority & Risk Assumption

• Fitness & Suitability: Participants are solely responsible for selecting tours suited to their physical fitness, health, and mobility.

• Guide Authority: Faroe Tours and its designated guides reserve absolute authority to evaluate weather, trail safety, and participant capability. If a guide determines that a hike or activity presents a safety hazard to a participant or group, the guide’s decision to limit or decline participation is final and non-negotiable.

• Assumption of Risk: Participants undertaking activities or hikes against the explicit advice of the guide do so entirely at their own risk. Sp/f Faroe Tours, its guides, and operational partners disclaim all liability for injuries, illness, accidents, or losses resulting from non-compliance with guide safety instructions. No refunds or compensation will be granted for missed itinerary segments due to physical limitations or safety exclusions.

9. Travel Insurance & Medical Expenses

Clients are solely responsible for all medical costs, emergency transport, hospitalization, or doctor fees incurred during the tour. We strongly recommend securing a comprehensive insurance policy covering medical emergencies, accidental injury, personal liability, travel disruption, and baggage loss.

10. Travel Documents

Clients will receive their comprehensive itinerary and travel documents in PDF format no later than 15 days following booking confirmation.

11. Complaints & Dispute Resolution

• Any complaints regarding our services must be submitted in writing to info@faroetours.com within 72 hours of the completion of your tour.

• If a resolution cannot be reached through direct negotiation, any legal disputes shall be settled under Faroese law in a public court of law in the Faroe Islands.

12. External Provider Claims & Refunds

For delays, service alterations, or cancellations caused directly by external, third-party providers (e.g., airline delays, independent ferry line changes), clients must claim directly with the service provider. Faroe Tours will provide supplier contact details upon request. If a client requests Faroe Tours to manage a third-party claim or recovery on their behalf, Faroe Tours reserves the right to retain an administrative fee of up to 50% of the recovered refund value.

13. Data Protection (GDPR)

By paying a deposit or full balance, the client consents to Faroe Tours processing personal data necessary to fulfill the travel contract. Personal information will never be sold or shared with third parties for marketing purposes, but will be shared securely with local service suppliers (e.g., boat operators, hotels) as strictly required to execute tour arrangements.

14. Company Details & Liability Insurance

• Company Name: Sp/f Faroe Tours

• Address: Smyrilsvegur 10 (Framskák), PO Box 90, FO-110 Tórshavn, Faroe Islands

• Company ID (V-Tal): 638722

• Telephone: +298 582333

• Email: info@faroetours.com

• Third-Party Liability Insurance: Sp/f Faroe Tours holds a comprehensive General Third-Party Liability Insurance with Trygd Tryggingarfelag (Policy No. 68584207).