Booking

terms and conditions

We have written some basic Terms and Conditions to make your booking contract with us easy to understand.

Feel free to contact us if you have any doubts.

This booking terms and conditions are valid from January 1st, 2021.

Contract

Agreements are binding on both parties once a deposit or the payment required by Faroe Tours has been paid.

By paying the deposit, clients confirm that they accept these terms and conditions.

Products from other operators

The products and trips in this website are sometimes arranged by Faroe Tours in cooperation with Faroese local travel operators.

Special terms and conditions from these local operators (for example a ferry operator) may also apply.

Payment

·A deposit payment for the 40% of the total amount of the booking is due on confirmation.

·The remaining price of the trip (60%) must be paid no later than 30 days before the departure date.

·Bank transfer costs are paid by the client.

·A 2,9% commision applies on payments using VISA or Mastercard.

·Faroe Tours does not send payment reminders for unpaid bookings. The booking will be cancelled if the payment does not reach Faroe Tours by the due date specified in the confirmation. If the guest does not pay in time, this will be regarded as a de facto cancellation of the booking, at which time the rules governing cancellation will apply.

Bank account for payments
IBAN Account number: FO1764600006015486
BIC code: FIFBFOTX

Bank: Bank Nordik

Bank address: Oknarvegur 5, P.O. Box 3048, FO-110 Torshavn

Company: Sp/f Faroe Tours
Address: 
Faroe Tours c/o Framskák, Skálatrøð 20 Postrúm 90, FO-100 Tórshavn (Faroe Islands)

ID: 638722

Tel.: +298 582333
Email: info@faroetours.com

Credit card payment
We accept Visa and Mastercard payments. A 2,9% commission on the total price applies.

Cancellations/Changes

·All binding bookings will be subject to a fee in case of cancellation:

·45 days or more before the start of the trip, no cost, the deposit is refunded.

·44-0 days before the start of the trip, the total price of the trip is lost.

·Cancellations must be made in writing to us (an e-mail to info@faroetours.com) to be valid.

·A cancellation fee applies in all cases. The cancellation fee is 500 DKK per traveller.

·The date of a Day Tour can be changed at no cost if the new date is available.

·A fee for cancelling or changing flights, ferries or other services already booked may apply according to the fare in which those services where booked. For example, a flight with a non-refundable economy fare will not be refunded.

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**Special terms and conditions during COVID-19 pandemic**
·From may 14th, 2021, the Faroese Authorities have eased restrictions and no longer recommend travellers arriving in the Faroe Islands to quarantine for 4 days.
·Passengers are still required to be tested upon arrival and pay a Covid-19 fee of 312 DKK. After they have received the negative result, usually the same evening, then they no longer need to quarantine.

·The authorities ask all travelers to get a Covid-19 test within 3 days before departure to the Faroe Islands and again 4 days after arriving in the Faroe Islands.

Read more about the PCR test upon arrival HERE

·Due to the Covid-19 pandemic travel entry restrictions apply in most destinations. Travelers are responsible for making sure they meet the necessary requirements for entry to their destination.

Read the official information regarding travelling to the Faroe Islands in Covid-19 times HERE

·If the PCR test result is positive on Covid-19, the traveller won't be able to take part on our tours. We will try our best to refund the services whenever possible, but the traveller should have in mind that it might not be possible to get any refund.

We encourage all travellers to buy a travel insurance covering cancellations in case of COVID-19 travel disruption.

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Travel documents

Clients will receive all necessary travel documents no later than 14 days before departure.

Failure to appear/unused services etc.

If clients fail to cancel a trip and/or fail to appear at the time and place stated for departure, or if clients are unable to complete the trip due to problems related to travel documents (valid passport, required visa, etc.), the organizer is entitled to charge the full price of the trip concerned. If clients fail to appear for trips or fail to use the services that have been ordered in any other way, no compensation for such unused services may be claimed.

Travel insurance

Clients are themselves responsible for covering the costs of illness, admission to hospital etc. during a trip -unless the organizer can be held responsible.

Consequently, we strongly advise clients to buy a travel insurance covering the costs of accidents or death, treatment of illnesses, transport home and loss/damage of luggage.

Personal data

The guest consents, through payment, to the processing of personal data by Faroe Tours. We will respect your privacy at all times.

The data will not be shared with third parties, but some external operators (like fishing tours) might need the traveller data too.

Complaints

Complaints have to be made no later than 72 hours after our services have finished.

Complaints can be made to info@faroetours.com.

If the guest and Faroe Tours fail to reach agreement during negotiations, they may approach a public court of law.

Insurance

Sp/f Faroe Tours, Id no. 638722, has a General Third Party Liability Insurance with "Trygd tryggingarfelag" (Trygd Insurance Company) attaching from 15/06/2021. Policy no. 68584207.

Contact information

·Sp/f Faroe Tours

·Faroe Tours c/o Framskák

Skálatrøð 20 Postrúm 90
FO-100 Tórshavn

Faroe Islands
·ID (V-Tal) 638722

·Tel.: +298 582333

·Email: info@faroetours.com