We have written some basic Booking Terms and Conditions to make your booking contract with us easy to understand.

Feel free to contact us if you have any doubts.

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This booking terms and conditions are valid from January 1st, 2023

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Contract

·Agreements are binding on both parties once a deposit or the payment required by Faroe Tours has been paid.

·By paying the deposit, clients confirm that they accept these terms and conditions.

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Services from other travel operators

·Our tours are sometimes arranged by Faroe Tours in cooperation with other Faroese local travel operators.

·Special terms and conditions from these local operators (for example a ferry operator) may also apply.

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Payment

·A deposit payment for the 40% of the total amount of the booking is due on confirmation.

·The remaining amount (60%) must be paid no later than 30 days before your arrival to the Faroe Islands.

If a booking is made within 30 days prior to your arrival, the full amount is due upon confirmation.

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·A 2,75% commision applies on payments using VISA or Mastercard.

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·Faroe Tours does not send payment reminders for unpaid bookings. The booking will be cancelled if the payment does not reach Faroe Tours by the due date specified in the confirmation. If the guest does not pay in time, this will be regarded as a de facto cancellation of the booking, at which time the rules governing cancellation will apply.

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Bank transfer payment
·Bank transfer costs are paid by the client.
·Our bank account details are:

·IBAN Account number: FO1764600006015486

·BIC code: FIFBFOTX

·Bank: Bank Nordik

·Bank address: Oknarvegur 5, P.O. Box 3048, FO-110 Torshavn

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·Our company details are:

·Company name: Sp/f Faroe Tours

·Address: Skálatrøð 20, FO-100 Tórshavn (Faroe Islands)

·ID number (V-Tal): 638722

·Tel.: +298 582333

·Email: info@faroetours.com

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Credit card payment
·We accept Visa and Mastercard payments. A 2,75% commission on the total price applies.

·Payment with AMEX is not possible.

·Contact us if you wish to pay by card.

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Cancellations

·Up to 30 days before arriving to the Faroe Islands you can cancel your booking and get a Travel Credit Voucher.

·All Travel Credit Vouchers have the following terms:

• are valid for booking up to 3 years from the date of issue, and for travel up to 1 year from booking.

• are equal to the amount previously paid to Faroe Tours (except flights, if any)

• are valid as payment for all Faroe Tours travel products

• are non-refundable, non-returnable, and have no monetary value.

• are non-negotiable and cannot be extended.

• may be transferred to someone else (a friend, family member, etc)

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·Less 30 days before arriving to the Faroe Islands you can't cancel your booking

·Unfortunately, we can't issue a Travel Credit Voucher when a booking is cancelled less than 30 days prior to arrival. 

·We strongly advise our clients to buy a travel insurance to cover cancellations made less than 30 days prior to arrival..

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·Cancellations must be made in writing to us (sending an e-mail to info@faroetours.com) to be valid.

·Flights booked by Faroe Tours are non-refundable and so the total amount of the flight ticket will be lost at any time of cancellation.

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Travel documents

·Clients will receive all necessary travel documents in a PDF no later than 15 days after booking confirmation.

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Failure to appear/unused services etc.

·If clients fail to cancel a trip and/or fail to appear at the time and place stated for departure, or if clients are unable to complete the trip due to problems related to travel documents (valid passport, required visa, etc.), the organizer is entitled to charge the full price of the trip concerned.

·If clients fail to appear for trips or fail to use the services that have been ordered in any other way, no compensation for such unused services may be claimed.

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Travel insurance

·Clients are themselves responsible for covering the costs of illness, admission to hospital etc. during a trip -unless the organizer can be held responsible.

·Consequently, we strongly advise clients to buy a travel insurance covering the costs of accidents or death, treatment of illnesses, transport home and loss/damage of luggage.

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Personal data

·The guest consents, through payment, to the processing of personal data by Faroe Tours. We will respect your privacy at all times.

·The data will not be shared with third parties, but some external operators (like sailing tours) might need the traveller data too.

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Complaints

·Complaints have to be made no later than 72 hours after our services have finished.

·Complaints can be made to info@faroetours.com.

·If the guest and Faroe Tours fail to reach agreement during negotiations, they may approach a public court of law.

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Refunds

·In the event of delays, cancellations or changes in services or tours from other providers external to Faroe Tours the customer/traveler will have to deal directly with the provider. Faroe Tours will provide the contact information if needed.

·In case the customer/traveler requests Faroe Tours to deal with the provider to get a refund for an affected service, Faroe Tours keeps the right to charge a fee for up 50% of the refund value to cover bank transfer expenses and the administration task.

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Insurance

·Sp/f Faroe Tours, Id no. 638722, has a General Third Party Liability Insurance with "Trygd tryggingarfelag" (Trygd Insurance Company) attaching from 15/06/2021. Policy no. 68584207.

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Contact information

·Sp/f Faroe Tours

·Faroe Tours c/o Framskák

Skálatrøð 20 Postrúm 90
FO-100 Tórshavn

Faroe Islands
·ID (V-Tal) 638722

·Tel.: +298 582333

·Email: info@faroetours.com